What to Do When Your Property Manager Ignores You

Don't feel ignored by your property manager. Learn the best strategies to ensure a proactive response and communication between tenant and landlord.

Dealing with an unresponsive property manager can be frustrating and stressful. Handling the situation calmly and methodically can lead to a resolution, so, before you lose your cool, try to keep a professional attitude in your communication.

We’ve had a lot of positive responses from our readers with our article: How To Deal With A Non-Responsive Property Manager, so we’ll discuss today about what you can do when your property manager ignores you and any attempts to communicate.

This guide outlines steps to take when your property manager ignores you, ensuring you maintain control over your property and tenant relations.

Document Your Attempts to Contact Them

Begin by keeping a detailed record of all attempts to reach your property manager. Note dates, times, and methods used, such as phone calls, emails, or texts.

Document the content of your messages and any responses, if received. This documentation serves as evidence of your efforts and can be crucial if the issue escalates.

Try Different Communication Channels

If your usual communication method fails, try alternative channels. Switch from emails to phone calls or text messages. Use social media platforms if your property manager or management company has active profiles. These different approaches may prompt a quicker response.

Be Persistent, But Polite

Maintain persistence without being confrontational. Regular, polite follow-ups can emphasize the importance of your concerns. Avoid aggressive or rude language, as it may hinder cooperation and escalate tensions unnecessarily.

Contact the Property Management Company

If direct attempts fail, reach out to the property management company’s main office. Request to speak with a supervisor or manager. Provide them with your documented attempts to contact your property manager. This approach often resolves issues swiftly, as companies value their reputation and client satisfaction.

If the property manager remains unresponsive and the issues are significant, consult a lawyer specializing in landlord-tenant law. Legal advice can help you understand your rights and possible actions. A lawyer can draft a formal letter to the management company, often prompting a response.

Consider Escalating the Issue

For severe or unresolved issues, consider escalating to relevant authorities. This may include filing a complaint with local housing authorities or real estate regulatory bodies. Such actions can pressure the management company to address your concerns.

Document Any Property Issues

Keep thorough records of any property-related issues that arise during this period. Photograph damages, record maintenance problems, and keep logs of tenant complaints. These records are essential for demonstrating the impact of the property manager’s neglect.

Consider Finding a New Property Manager

If the problem persists, it might be time to find a new property manager. Research reputable property management companies, check reviews, and ask for recommendations from other property owners. Interview potential managers to ensure they meet your standards and communicate effectively. In our experience smaller hands on property managers who treat your property as if it was their own are best. Some property managers promise the earth and deliver a baloon on a string. Read this post of you’re wondering if you’re a cash cow in your property managers portfolio.

Engage With Other Tenants

Speak with other tenants to see if they are experiencing similar issues. Collective complaints can carry more weight when presented to the management company. Tenants’ insights can also provide additional evidence of the property manager’s neglect.

Keep Records of All Correspondence

Maintain comprehensive records of all correspondence related to your property. This includes emails, letters, text messages, and notes from phone conversations. Organized records support your case if legal action becomes necessary and ensure you have a clear timeline of events.

Explore Mediation or Arbitration

Mediation or arbitration can resolve disputes without going to court. These processes involve a neutral third party who helps negotiate a resolution. Mediation is often less formal and more collaborative, while arbitration provides a binding decision. Both can be effective in resolving conflicts with a property manager.

Key Traits of Top Property Management Companies

When selecting a property management company, it’s essential to look for key traits that ensure they will effectively manage your property and provide excellent service. Here are the essential characteristics to consider:

Professionalism

Top property management companies maintain a high level of professionalism in all interactions. They respond promptly to inquiries, communicate clearly, and handle issues with competence. This professionalism extends to their appearance, demeanor, and the quality of their work.

Strong Communication Skills

Effective communication is critical in property management. Leading companies keep landlords and tenants informed about important matters, respond quickly to messages, and provide regular updates on property status. Clear, concise, and transparent communication helps prevent misunderstandings and resolves issues promptly.

Experience and Expertise

Experience in the property management industry is invaluable. Companies with a proven track record understand the complexities of managing properties, from tenant relations to maintenance and legal compliance. Expertise in local market trends and regulations further enhances their ability to manage properties effectively. Do you want to deal with a big company with lots of staff with a high turnover? Alternatively, think about finding a smaller family owned and operated company that would value your business.

Comprehensive Services

Top property management companies offer a wide range of services, including tenant screening, rent collection, property maintenance, and financial reporting. This comprehensive approach ensures that all aspects of property management are covered, providing peace of mind to property owners.

Efficient Tenant Screening

Effective tenant screening is crucial for maintaining a stable and profitable rental property. Leading companies have rigorous screening processes that include credit checks, background checks, and verification of employment and rental history. This helps secure reliable tenants and reduces the risk of late payments or property damage.

Proactive Maintenance

Regular and proactive maintenance keeps properties in excellent condition and prevents minor issues from becoming major problems. Top property management companies conduct routine inspections, address maintenance requests promptly, and have a network of trusted contractors for repairs and upgrades.

Financial Transparency

Transparency in financial matters is essential. Leading companies provide detailed financial reports, including income and expenses, maintenance costs, and tax information. They use reliable property management software to track transactions and ensure accurate and timely reporting.

Compliance with local, state, and federal laws is a must. Top property management companies stay updated on relevant regulations, ensuring that leases, tenant interactions, and property operations comply with the law. This reduces the risk of legal disputes and fines.

Tenant Retention Strategies

Keeping good tenants reduces turnover costs and vacancy periods. Leading companies implement tenant retention strategies, such as timely maintenance, clear communication, and incentives for lease renewals. They foster positive relationships with tenants, enhancing satisfaction and loyalty.

Reputation and Reviews

A strong reputation and positive reviews are indicators of a top property management company. Look for companies with good online reviews, testimonials, and references. Consistent positive feedback from clients and tenants reflects the company’s reliability and quality of service.

Technological Integration

Utilizing modern technology improves efficiency and service quality. Top property management companies use property management software for tasks such as rent collection, maintenance requests, and financial reporting. Technology integration streamlines operations and enhances the tenant and landlord experience.

Problem-Solving Skills

Effective problem-solving is a hallmark of top property management companies. They handle issues swiftly and creatively, finding solutions that benefit both landlords and tenants. Whether it’s a maintenance emergency or a tenant dispute, their ability to resolve problems efficiently is crucial.

Warning Signs That You Have a Bad Property Management Company

Identifying a bad property management company early can save you from significant headaches and financial loss. Here are key warning signs to watch out for:

  • Poor Communication: Delayed or unresponsive communication indicates a lack of professionalism and can lead to unresolved issues.
  • Frequent Tenant Turnover: High tenant turnover suggests poor tenant relations or inadequate screening processes.
  • Delayed Maintenance: Neglecting maintenance requests or performing subpar repairs can cause property damage and tenant dissatisfaction.
  • Inaccurate Financial Reporting: Inconsistent or unclear financial statements may signal mismanagement of funds.
  • Legal Non-Compliance: Ignoring local, state, or federal laws can result in legal trouble for you as the property owner.
  • Unprofessional Behavior: Rude or disrespectful interactions with tenants or property owners indicate a lack of professionalism.
  • Negative Reviews: Consistently bad reviews from tenants and property owners are red flags.
  • Lack of Transparency: Unwillingness to share information about property management practices or finances raises concerns about their integrity.

If you notice these signs, it may be time to reconsider your property management arrangement. If you need a Kissimmee property management company, you are in luck. Give us a call and we promise to always be responsive,

Anne-Marie McCormack
Anne-Marie McCormack

Anne-Marie McCormack has been a Florida licensed Real Estate Broker since 1996. She has worked as a realtor in property management, rentals and sales in Kissimmee, Davenport, and Orlando, Florida since 1991.

She heads the team at McCormack Realty & Renters Choice Homes and has lots of experience with long-term and short-term rentals and sales. . Anne-Marie owned and operated a short-term-rental, property management company from 1994-2004. Since then McCormack Realty & Renters Choice Homes has focused on long-term rentals and sales of residential, investment homes and vacation homes also known as holiday lets.

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